Real Reviews From Reno Tahoe Property Owners
When property damage turns your life upside down, choosing the right restoration team matters. 911 Restoration of Reno Tahoe takes pride in delivering fast, professional service paired with clear communication and genuine care. Our goal is not just to restore properties, but to restore peace of mind during stressful situations.
Thank you to every homeowner, property manager, and business owner who has trusted us when it matters most. The reviews below share real experiences from customers we have been honored to serve across Reno and the surrounding areas.
Michael n Amanda n the 911 crew did a great job after all the water leakage we had. I would recommend them if you have any problems. Thank you everyone great job.
We had an absolutely amazing experience with Amanda from 911 Restoration yesterday during the inspection and walkthrough of our home. From the moment she arrived, she was incredibly kind, professional, and thorough. She took the time to explain everything step by step so that we fully understood what was going on, which made a situation that could have felt scary feel much more manageable.
Instead of rushing through the process, Amanda really took her time with us. She made sure both Andy and I understood the findings and answered every question we had without ever making us feel rushed.
One of the most special parts of the visit was how wonderful she was with my son. She showed Andy how the equipment worked and even let him check the temperature of his toys with one of her devices. It completely turned what could have been a stressful experience into something positive and even fun for him.
Amanda truly went above and beyond in every way. I honestly wish every technician was like her.
Instead of rushing through the process, Amanda really took her time with us. She made sure both Andy and I understood the findings and answered every question we had without ever making us feel rushed.
One of the most special parts of the visit was how wonderful she was with my son. She showed Andy how the equipment worked and even let him check the temperature of his toys with one of her devices. It completely turned what could have been a stressful experience into something positive and even fun for him.
Amanda truly went above and beyond in every way. I honestly wish every technician was like her.
Incredible team to work with!
Fantastic Team! Top down excellent service!
Great company with great people!
Very professional, caring and dedicated to providing excellent service to their customers and community.
Very professional, caring and dedicated to providing excellent service to their customers and community.
We contracted with 911 Restoration to clean our basement of mice droppings and debris. From the start, they cared for my home like it was their own. They put booties on their shoes before entering, and installed plastic lining on the floor throughout the house where they worked. They vacuumed and removed bags of waste from the basement and carried it out of my house without a trace of any mess. They cleaned the basement so well that you would feel comfortable sleeping there!! The two workers were very professional. They worked hard and left the basement meticulously cleaner and better than its original condition. I highly recommend this company because their workers cared about doing a great job and making sure I was satisfied. They exceeded my expectations!
Chris and his team are amazing!
The level of kindness, professionalism and attention to details is absolutely amazing.
I had the privilege of spending six hours with the team and I will highly recommend them to anyone!!
I had the privilege of spending six hours with the team and I will highly recommend them to anyone!!
Chris and his team are top class!
Best company in town, highly recommend calling them!
911 provides a level of customer service that any other business should aspire to!
⭐⭐⭐⭐⭐
I had a great experience working with Ida at 911 Restoration. She was incredibly knowledgeable and took the time to clearly explain everything that needed to be done to fix my issues. From start to finish, she was professional, responsive, and genuinely cared about making sure everything was handled properly.
Ida made a stressful situation so much easier by walking me through the process and answering all of my questions with patience and expertise. I truly appreciate her help and would highly recommend both her and 911 Restoration to anyone in need of their services!
I had a great experience working with Ida at 911 Restoration. She was incredibly knowledgeable and took the time to clearly explain everything that needed to be done to fix my issues. From start to finish, she was professional, responsive, and genuinely cared about making sure everything was handled properly.
Ida made a stressful situation so much easier by walking me through the process and answering all of my questions with patience and expertise. I truly appreciate her help and would highly recommend both her and 911 Restoration to anyone in need of their services!
John is a amazing person to help me out
I can't thank you enough. John, Aldo and Jerry did an amazing job. It's my apartment my home. Professional, got the job done properly and promptly. Showed care and concern over my living space. Friendly. John answered my questions and concerns. I feel safe in my apartment. When I called this morning with questions I was promptly directed to the man I needed to talk with. So your office personal were kind and showed kindness and concern
Thank you
Resident of apartment C2 at 131 Market street Stateline NV
Thank you so much , Gaye R.
Thank you
Resident of apartment C2 at 131 Market street Stateline NV
Thank you so much , Gaye R.
I cannot say enough good things about Ida! Not only is she the best and most caring person in the world but she always answers my questions honestly and openly. If there is anything 911 Restoration can't do, Ida will find me someone who can that I know I can trust because she trusts them! if you don't know Ida or the 911 Restoration team you're missing out
I absolutely cannot say enough great things about 911 Restoration. Ronnie showed up immediately after I called about the flooding situation in our house, (did I mention it was a Sunday?) he showed up and spent a lot of time assessing the damage, walked us through the process thereby alleviating a lot of our fear and trepidations for the next steps. Ronnie stayed in touch with me on a daily basis, anything he promised would get done, he made sure it got done. Monday morning, Chris and another gentleman ( Chris was the lead for the removal so I mainly spoke to him) showed up and began the removal of the water soaked materials and to also start the drying process. Chris and co-worker were fast, efficient and always in a good mood. They spent the remainder of the week, diligently working to ensure things were removed and to salvage what they could. After, Mike ( Michael) began coming to the house on a daily basis to inspect the drying process. He too, always professional, informative and personable. John popped by once things were dry to take out a remaining portion of a cabinet, provided me with even more useful information. Also, so kind, respectful and informative. I have dealt with people in the trades before, all good people but the staff from 911Restoration exceeded any and all expectations. Theses guys have been great! I HIGHLY recommend this company.
