Our Latest Reviews

I cannot recommend this team highly enough. After a pipe burst at my home, Billy and Diego did a phenomenal job. After the insurance gave approval, they immediately got to work extracting water from my crawlspace, removing all the wet, damaged insulation, and clearing out the ruined underbelly. To ensure everything dried properly, they set up professional fans and dehumidifiers throughout the area. Inside the house, they were completely honest and transparent about their findings where the pipe had burst. They had to remove our bathroom vanity, but they took extra care to keep it fully intact in hopes that we can reuse it, which we deeply appreciated. Throughout the entire process, Billy and Diego were super respectful, highly professional, and communicated clearly every step of the way. If you need efficient, honest, and respectful restoration professionals, ask for Billy and Diego!

We are so grateful to John and his team at 911 restoration. We had mice in our cabin, and given the prevalence of hantavirus in the sierras, we were very nervous about how to address it. John was incredibly knowledgeable, professional, and gave us such peace of mind throughout the process. He was honest, reliable, and went above and beyond after the remediation was done to double and triple check that everything was clear. As a person with anxiety, I appreciated it so much. We were in great hands throughout and we are so appreciative. Highly recommend.

Everybody from the technicians all the way to Mike and John were so thoughtful, helpful, and patient

I forgot to mention the last leg of this Experience got me in touch with a young girl named KAYLEE and she was amazing helping me -not at all good with technology
Patient and professional guiding me through processes with Insurance and I almost wish I had to do this again because it was so seamless

911 Restoration is efficient, fast and quick with communication and work, and also has competitive pricing. M. Scott Properties Inc have used them for multiple different jobs and have never been disappointed. We greatly appreciate their work and will continue to use them moving forward.

Restoration 911 helped me through a very difficult mold contamination. They actually cared about us as well as our house. They are the only ones I will call when I have an issue that needs attention. I can't recommend the highly enough

911 restoration and all of their staff members have been nothing Short of amazing through this whole process, they’ve made a Tragic situation, a little easier to get through they have communicated and checked in with us constantly and have gone over and beyond our expectations. We couldn’t have picked a better place to come to with all of our needs would highly recommend to anyone.

A big shout out to Billy for a great job. And partnering with Henry

A big shout out to Henry who loves his job and wouldn't leave until the job was done.

A big shout out to Frank who coordinated the whole job and provided me the guidance I definitely relied upon.

And a big shout out to Mike, who assured me everything was dry. And reconstruction could begin

They make a fantastic team

If you need restoration, 911
is hands down the company to call...

Our third time needing repair and restoration. We keep companies as our go to when they respond quickly, know what they are doing and get the job done with no surprises and don't gouge us on price and billing. 911 restoration wants happy customers knowing that is how to grow their company and stands behind their work!

I couldn’t have asked for a better experience in a stressful situation. John was always patient and supportive as he guided me through this process. Every step was explained and the work was completed according to plan. Each person associated with 911-Restoration was polite, prompt, and professional.

Amanda and her team were incredible. Within my immediate circle, at least three people that I know have had to go through some kind of restoration work and by far 911 Restoration offered the best service and outcome. They gave pricing up front, they managed insurance (versus some other companies that say they will but don't really), they walked me through the process from beginning to end. They were in contact each step of the way. I always knew what was happening and where I stood with them and with the claim. I can't recommend them highly enough. Many services in the Reno area are really not good if not nearly criminal in the way they treat clients. 911Restoration was truly exceptional. Amanda brings a lot of heart to her job. I wouldn't go anywhere else. They gave a quote for what the job might take. In the end they charge for only what they had to do which was a little less than the quote. But I was glad to have a company that came in lower than their original bid rather than higher. That doesn't happen much in my world. 🙂

Matthew and Donny serviced my water damage. They are professional and conduct work in an efficient and minimally disruptive manner. Respectful of property and thorough in wall/floor removal - no destruction look or excessive debris they leave a clean teardown area. Highly recommend.

Restoration is very thorough and they’re great with the follow up. We work with John Black, he was great and helped us through every step and answered any questions that we had. I highly recommend!

Service was great,very thorough..nice people andi highly recommend Amanda and her crew...Thanks again!!

911 Restoration is a company that I cannot be more thankful for. Sam, Amanda, and all of the technicians were absolutely wonderful to work with. Prior to 911, we had a terrible experience with another company that came into our home and did the job incorrectly multiple times. 911 Restoration came out to our home and took the time to do the work in our house with respect, pride, and got it done the right way. They communicated openly and were very transparent about all of their work from start to finish. I will recommend them time and time again to anyone I know. They took a bad situation created by a different company and turned it around to make it right. Thank you to the entire 911 Restoration team. Wonderful customer service from start to finish, we appreciate you!

Called to get estimate on water damage under our refrigerator from a slow leak in water line! After getting three bids on repairs decided to go with 911 Restoration! Great service & fair price, very professional, highly recommend!!

I couldn't be more pleased with the service or the people. They are both very professional and friendly