Our Latest Reviews

We had a house fire back in January 2026 and hired 911 Restoration of Reno/Tahoe to come in and pack up and move our entire home and garage. We didn’t have to worry about anything 911 Restoration did all the work for us. They made sure to wrap up all our belongings with such care. They cleaned all our furniture and took photos of everything. Hopefully we don’t need them in the future, but if we do, we will call on 911 Restoration of Reno/Tahoe again. Thank you, 911 Restoration you made life very easy during a difficult time.
Sincerely,
Larry & Janet

Responded promptly and gave clear estimate. John Black and Sam provided good communication and follow-up.

We were very happy with everyone who helped us.
Manny and Oscar were thorough and did a great job and Jacob was diligent in checking on a regular basis to make sure everything was thoroughly dry.
John headed the process in a very professional manner and identified what needed to be done.
I would recommend 911Reno to anyone who needed help.
In addition, my brother/in law also needed help before I did and was also very pleased as well.

Great company to work with! They were prompt, on time, and very easy to communicate with. Excellent service and a job well done. Highly recommend!

Manny and his crew were professional and did a thorough job.

Unfortunately for us we've had to use 911 Restoration twice in the last two years - once for a major basement flood and the other for some general clean up. Both times were easy, fast, and without hiccup. Would use them again and again.

I had a broken pipe under my house that had been leaking for a while, and by the time I noticed, some mold had started to accumulate. I called around for quotes, and 911 Restoration of Reno had the most reasonable pricing of everyone I contacted, so I went with them.

They came out quickly to assess the damage, which I really appreciated given the situation. Once the work started, they moved fast in drying out the affected area, removing the contaminated dirt and rocks, and then applying mold remediation treatment along with a new vapor barrier. The whole job was completed in just a few days.

My only critique is that communication during the process could have been better. I would have liked more updates along the way to know what stage things were at. That said, the actual work was solid, the turnaround was fast, and the price was fair. I'd recommend them, especially if you're dealing with a similar under-house moisture or mold issue.

I called Sergio and he got us scheduled immediately. Sergio also answered my questions to get an idea of what to expect despite not seeing the damage, and I appreciated his insight. Jeremy and Brett did an excellent job thoroughly cleaning everything under the house—awesome guys. The team provided great communication, kept both me and my tenants updated, and delivered a thorough report with before and after pictures. They also line-itemed all of their work, which is much appreciated. Quick turnaround and very professional—highly recommend!

I cannot recommend this team highly enough. After a pipe burst at my home, Billy and Diego did a phenomenal job. After the insurance gave approval, they immediately got to work extracting water from my crawlspace, removing all the wet, damaged insulation, and clearing out the ruined underbelly. To ensure everything dried properly, they set up professional fans and dehumidifiers throughout the area. Inside the house, they were completely honest and transparent about their findings where the pipe had burst. They had to remove our bathroom vanity, but they took extra care to keep it fully intact in hopes that we can reuse it, which we deeply appreciated. Throughout the entire process, Billy and Diego were super respectful, highly professional, and communicated clearly every step of the way. If you need efficient, honest, and respectful restoration professionals, ask for Billy and Diego!

We are so grateful to John and his team at 911 restoration. We had mice in our cabin, and given the prevalence of hantavirus in the sierras, we were very nervous about how to address it. John was incredibly knowledgeable, professional, and gave us such peace of mind throughout the process. He was honest, reliable, and went above and beyond after the remediation was done to double and triple check that everything was clear. As a person with anxiety, I appreciated it so much. We were in great hands throughout and we are so appreciative. Highly recommend.

Everybody from the technicians all the way to Mike and John were so thoughtful, helpful, and patient

I forgot to mention the last leg of this Experience got me in touch with a young girl named KAYLEE and she was amazing helping me -not at all good with technology
Patient and professional guiding me through processes with Insurance and I almost wish I had to do this again because it was so seamless

Restoration 911 helped me through a very difficult mold contamination. They actually cared about us as well as our house. They are the only ones I will call when I have an issue that needs attention. I can't recommend the highly enough

911 restoration and all of their staff members have been nothing Short of amazing through this whole process, they’ve made a Tragic situation, a little easier to get through they have communicated and checked in with us constantly and have gone over and beyond our expectations. We couldn’t have picked a better place to come to with all of our needs would highly recommend to anyone.

A big shout out to Billy for a great job. And partnering with Henry

A big shout out to Henry who loves his job and wouldn't leave until the job was done.

A big shout out to Frank who coordinated the whole job and provided me the guidance I definitely relied upon.

And a big shout out to Mike, who assured me everything was dry. And reconstruction could begin

They make a fantastic team

If you need restoration, 911
is hands down the company to call...

Our third time needing repair and restoration. We keep companies as our go to when they respond quickly, know what they are doing and get the job done with no surprises and don't gouge us on price and billing. 911 restoration wants happy customers knowing that is how to grow their company and stands behind their work!

I couldn’t have asked for a better experience in a stressful situation. John was always patient and supportive as he guided me through this process. Every step was explained and the work was completed according to plan. Each person associated with 911-Restoration was polite, prompt, and professional.