Our Latest Reviews

Sam Yantz was wonderful to work with. Follow up and detail was tremendous! 911 Restoration I really appreciate and they will be my first call the next time.

The first phase of our restoration from a water leak is complete. The team assigned to us was amazing. Jacob, Julio, and Miquel were very careful and respectful of our home. I recommend them highly.

Everyone was absolutely fantastic!! They made this unfortunate event seamless and easy. 100000/10

The entire process was exceptionally professional. John came out to inspect the water damage to my house and Aldo and Brayden came out later to do the deconstruction and moisture removal work. Everyone was efficient and thoughtful. Communication was excellent. They were very mindful of protecting all areas of my house there were working on and were very clean. I highly recommend this service if you need this type of work done.

they came out right away took care of the problem. Did a great job. made sure everything done was to the highest level of expertise would highly recommend them to anybody and everybody

Sergio, the Operations Manager at 911 Restoration, was terrific. He and his entire crew were extremely responsive, exceptionally professional, on time, efficient and reasonably priced for the work performed. I especially appreciated his approach following submission of a detailed quote telling me to "take your time to review" it, and his offer to help with any questions. No high pressure; no push to sell--just professional advice, assistance and response. I explained my deadlines--and they agreed and met them, as promised. Highest recommendation. The team removed an old vapor barrier and installed a new, more robust barrier and performed extensive cleaning of the space, leaving it in great shape.

We had a house fire back in January 2026 and hired 911 Restoration of Reno/Tahoe to come in and pack up and move our entire home and garage. We didn’t have to worry about anything 911 Restoration did all the work for us. They made sure to wrap up all our belongings with such care. They cleaned all our furniture and took photos of everything. Hopefully we don’t need them in the future, but if we do, we will call on 911 Restoration of Reno/Tahoe again. Thank you, 911 Restoration you made life very easy during a difficult time.
Sincerely,
Larry & Janet

Responded promptly and gave clear estimate. John Black and Sam provided good communication and follow-up.

We were very happy with everyone who helped us.
Manny and Oscar were thorough and did a great job and Jacob was diligent in checking on a regular basis to make sure everything was thoroughly dry.
John headed the process in a very professional manner and identified what needed to be done.
I would recommend 911Reno to anyone who needed help.
In addition, my brother/in law also needed help before I did and was also very pleased as well.

Great company to work with! They were prompt, on time, and very easy to communicate with. Excellent service and a job well done. Highly recommend!

Manny and his crew were professional and did a thorough job.

Unfortunately for us we've had to use 911 Restoration twice in the last two years - once for a major basement flood and the other for some general clean up. Both times were easy, fast, and without hiccup. Would use them again and again.

I had a broken pipe under my house that had been leaking for a while, and by the time I noticed, some mold had started to accumulate. I called around for quotes, and 911 Restoration of Reno had the most reasonable pricing of everyone I contacted, so I went with them.

They came out quickly to assess the damage, which I really appreciated given the situation. Once the work started, they moved fast in drying out the affected area, removing the contaminated dirt and rocks, and then applying mold remediation treatment along with a new vapor barrier. The whole job was completed in just a few days.

My only critique is that communication during the process could have been better. I would have liked more updates along the way to know what stage things were at. That said, the actual work was solid, the turnaround was fast, and the price was fair. I'd recommend them, especially if you're dealing with a similar under-house moisture or mold issue.

I called Sergio and he got us scheduled immediately. Sergio also answered my questions to get an idea of what to expect despite not seeing the damage, and I appreciated his insight. Jeremy and Brett did an excellent job thoroughly cleaning everything under the house—awesome guys. The team provided great communication, kept both me and my tenants updated, and delivered a thorough report with before and after pictures. They also line-itemed all of their work, which is much appreciated. Quick turnaround and very professional—highly recommend!

I cannot recommend this team highly enough. After a pipe burst at my home, Billy and Diego did a phenomenal job. After the insurance gave approval, they immediately got to work extracting water from my crawlspace, removing all the wet, damaged insulation, and clearing out the ruined underbelly. To ensure everything dried properly, they set up professional fans and dehumidifiers throughout the area. Inside the house, they were completely honest and transparent about their findings where the pipe had burst. They had to remove our bathroom vanity, but they took extra care to keep it fully intact in hopes that we can reuse it, which we deeply appreciated. Throughout the entire process, Billy and Diego were super respectful, highly professional, and communicated clearly every step of the way. If you need efficient, honest, and respectful restoration professionals, ask for Billy and Diego!

We are so grateful to John and his team at 911 restoration. We had mice in our cabin, and given the prevalence of hantavirus in the sierras, we were very nervous about how to address it. John was incredibly knowledgeable, professional, and gave us such peace of mind throughout the process. He was honest, reliable, and went above and beyond after the remediation was done to double and triple check that everything was clear. As a person with anxiety, I appreciated it so much. We were in great hands throughout and we are so appreciative. Highly recommend.