Real Reviews From Reno Tahoe Property Owners
When property damage turns your life upside down, choosing the right restoration team matters. 911 Restoration of Reno Tahoe takes pride in delivering fast, professional service paired with clear communication and genuine care. Our goal is not just to restore properties, but to restore peace of mind during stressful situations.
Thank you to every homeowner, property manager, and business owner who has trusted us when it matters most. The reviews below share real experiences from customers we have been honored to serve across Reno and the surrounding areas.
Everybody from the technicians all the way to Mike and John were so thoughtful, helpful, and patient
Service was great,very thorough..nice people andi highly recommend Amanda and her crew...Thanks again!!
911 Restoration is a company that I cannot be more thankful for. Sam, Amanda, and all of the technicians were absolutely wonderful to work with. Prior to 911, we had a terrible experience with another company that came into our home and did the job incorrectly multiple times. 911 Restoration came out to our home and took the time to do the work in our house with respect, pride, and got it done the right way. They communicated openly and were very transparent about all of their work from start to finish. I will recommend them time and time again to anyone I know. They took a bad situation created by a different company and turned it around to make it right. Thank you to the entire 911 Restoration team. Wonderful customer service from start to finish, we appreciate you!
Called to get estimate on water damage under our refrigerator from a slow leak in water line! After getting three bids on repairs decided to go with 911 Restoration! Great service & fair price, very professional, highly recommend!!
I couldn't be more pleased with the service or the people. They are both very professional and friendly
911 restoration is a great service. John was great, good customer service and very knowledgeable in his field. Explained the entire process. 911 restoration was the first call I made. We got a immediate response.
911 Restoration is an incredible company - my house suffered major water damage, and they went above and beyond restoring my home.
Aldo, Jerry, Rueben, and Oscar are all incredibly hard workers with great attitudes and knowledge in their craft. True professionals all the way around
Aldo, Jerry, Rueben, and Oscar are all incredibly hard workers with great attitudes and knowledge in their craft. True professionals all the way around
Billy and Manny from 911 Restoration were both amazing. They recently came to my home after a water leak in our guest bathroom ruined our floors and made it's way into our Daughters bedroom. They were both so friendly and professional and did a beautiful job getting every speck of mold out of our home, which allowed my Daughter and I both to start feeling better and our coughs that were driving us crazy for weeks are fully gone. I highly recommend 911 Restoration.
We had a slow water leak in the crawl space beneath our house. We noticed that our water bill was a bit high for this time of year and we started looking . These guys came in and cleaned ir up in a professional manner and we are pleased with the result.
The guys at 911 Restoration did a great job handling a water flood situation in my crawl space. Project manager John was pleasant to work with--honest and thorough. And the techs were efficient and competent. Clean work. Would work with again and recommend to anyone.
Quick and efficient
911 Technician, Aldo, cleaned up the lumber fungus in our attic.
Aldo came with a positive attitude and a strong work ethic of conscientiousness and pride in his work.
We appreciated his respectfulness and his communication with us at every stage of the restoration process.
We give 911 Restoration and Technician, Aldo, an A+ rating!
Aldo came with a positive attitude and a strong work ethic of conscientiousness and pride in his work.
We appreciated his respectfulness and his communication with us at every stage of the restoration process.
We give 911 Restoration and Technician, Aldo, an A+ rating!
Great people to work with. They were willing to go out of their way to make things right. I know no company is perfect, but they were honest and very accommodating to keep us happy.
Michael n Amanda n the 911 crew did a great job after all the water leakage we had. I would recommend them if you have any problems. Thank you everyone great job.
We had an absolutely amazing experience with Amanda from 911 Restoration yesterday during the inspection and walkthrough of our home. From the moment she arrived, she was incredibly kind, professional, and thorough. She took the time to explain everything step by step so that we fully understood what was going on, which made a situation that could have felt scary feel much more manageable.
Instead of rushing through the process, Amanda really took her time with us. She made sure both Andy and I understood the findings and answered every question we had without ever making us feel rushed.
One of the most special parts of the visit was how wonderful she was with my son. She showed Andy how the equipment worked and even let him check the temperature of his toys with one of her devices. It completely turned what could have been a stressful experience into something positive and even fun for him.
Amanda truly went above and beyond in every way. I honestly wish every technician was like her.
Instead of rushing through the process, Amanda really took her time with us. She made sure both Andy and I understood the findings and answered every question we had without ever making us feel rushed.
One of the most special parts of the visit was how wonderful she was with my son. She showed Andy how the equipment worked and even let him check the temperature of his toys with one of her devices. It completely turned what could have been a stressful experience into something positive and even fun for him.
Amanda truly went above and beyond in every way. I honestly wish every technician was like her.
Great company with great people!
Very professional, caring and dedicated to providing excellent service to their customers and community.
Very professional, caring and dedicated to providing excellent service to their customers and community.
