Our Latest Reviews

Great people to work with. They were willing to go out of their way to make things right. I know no company is perfect, but they were honest and very accommodating to keep us happy.

Michael n Amanda n the 911 crew did a great job after all the water leakage we had. I would recommend them if you have any problems. Thank you everyone great job.

We had an absolutely amazing experience with Amanda from 911 Restoration yesterday during the inspection and walkthrough of our home. From the moment she arrived, she was incredibly kind, professional, and thorough. She took the time to explain everything step by step so that we fully understood what was going on, which made a situation that could have felt scary feel much more manageable.

Instead of rushing through the process, Amanda really took her time with us. She made sure both Andy and I understood the findings and answered every question we had without ever making us feel rushed.

One of the most special parts of the visit was how wonderful she was with my son. She showed Andy how the equipment worked and even let him check the temperature of his toys with one of her devices. It completely turned what could have been a stressful experience into something positive and even fun for him.

Amanda truly went above and beyond in every way. I honestly wish every technician was like her.

Fantastic Team! Top down excellent service!

Great company with great people!
Very professional, caring and dedicated to providing excellent service to their customers and community.

Chris and his team are incredible Thank you

911 Restoration of Reno is your go to place for your restoration needs. They’re very knowledgeable and they made sure we were always updated. That gave us much peace of mind that we really needed.

Best company in town, highly recommend calling them!

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I had a great experience working with Ida at 911 Restoration. She was incredibly knowledgeable and took the time to clearly explain everything that needed to be done to fix my issues. From start to finish, she was professional, responsive, and genuinely cared about making sure everything was handled properly.

Ida made a stressful situation so much easier by walking me through the process and answering all of my questions with patience and expertise. I truly appreciate her help and would highly recommend both her and 911 Restoration to anyone in need of their services!

I can't thank you enough. John, Aldo and Jerry did an amazing job. It's my apartment my home. Professional, got the job done properly and promptly. Showed care and concern over my living space. Friendly. John answered my questions and concerns. I feel safe in my apartment. When I called this morning with questions I was promptly directed to the man I needed to talk with. So your office personal were kind and showed kindness and concern
Thank you
Resident of apartment C2 at 131 Market street Stateline NV
Thank you so much , Gaye R.

John came by and helped us out!

I cannot say enough good things about Ida! Not only is she the best and most caring person in the world but she always answers my questions honestly and openly. If there is anything 911 Restoration can't do, Ida will find me someone who can that I know I can trust because she trusts them! if you don't know Ida or the 911 Restoration team you're missing out

I absolutely cannot say enough great things about 911 Restoration. Ronnie showed up immediately after I called about the flooding situation in our house, (did I mention it was a Sunday?) he showed up and spent a lot of time assessing the damage, walked us through the process thereby alleviating a lot of our fear and trepidations for the next steps. Ronnie stayed in touch with me on a daily basis, anything he promised would get done, he made sure it got done. Monday morning, Chris and another gentleman ( Chris was the lead for the removal so I mainly spoke to him) showed up and began the removal of the water soaked materials and to also start the drying process. Chris and co-worker were fast, efficient and always in a good mood. They spent the remainder of the week, diligently working to ensure things were removed and to salvage what they could. After, Mike ( Michael) began coming to the house on a daily basis to inspect the drying process. He too, always professional, informative and personable. John popped by once things were dry to take out a remaining portion of a cabinet, provided me with even more useful information. Also, so kind, respectful and informative. I have dealt with people in the trades before, all good people but the staff from 911Restoration exceeded any and all expectations. Theses guys have been great! I HIGHLY recommend this company.

I highly recommend 911 Restoration because of their amazing response time and following through to completion. We had a flooded basement (in our vacation home) a few days before Christmas, 911 Restoration responded with the hour and a team arrived within the next hour with equipment to handle our situation. Blowers & humidifiers were placed, the team returned daily to monitor moisture levels and kept us informed. We were very comfortable with their technicians coming & going through the home without us being there. And the pricing which 911 Restoration detailed to us was amazingly lower than we had expected.

After thinking I had a shower leak, I thought I might go into the crawl space to check things out. The good news was there was no leak. Much to my surprise, however, I was totally freaked out with the formations of organic growth, not necessarily mold, but what was determined as efflorescence deposits. We call 911Restoration, and Amanda was out first thing next day. She understood our concern and gave us a complete understanding of the task ahead. Very thorough and professional, giving us what we determined was a fair price. Amanda updated us each day as to the progress .Manny and Aura were out the next day, a professional and thorough team, keeping us in the loop on every turn. They even cleaned off the copper, pvc water supply and heat ducting pipes! Looks like a new home under there! They were thorough in the clean up as well as all follow up and we feel lucky to be taken care of in every aspect! Highly recommended!! Attached a few pics, obviously you can see a huge improvement!!

John is excellent at responding and got the team down to our property the same night for an emergency in the crawl space