Real Reviews From Reno Tahoe Property Owners
When property damage turns your life upside down, choosing the right restoration team matters. 911 Restoration of Reno Tahoe takes pride in delivering fast, professional service paired with clear communication and genuine care. Our goal is not just to restore properties, but to restore peace of mind during stressful situations.
Thank you to every homeowner, property manager, and business owner who has trusted us when it matters most. The reviews below share real experiences from customers we have been honored to serve across Reno and the surrounding areas.
After thinking I had a shower leak, I thought I might go into the crawl space to check things out. The good news was there was no leak. Much to my surprise, however, I was totally freaked out with the formations of organic growth, not necessarily mold, but what was determined as efflorescence deposits. We call 911Restoration, and Amanda was out first thing next day. She understood our concern and gave us a complete understanding of the task ahead. Very thorough and professional, giving us what we determined was a fair price. Amanda updated us each day as to the progress .Manny and Aura were out the next day, a professional and thorough team, keeping us in the loop on every turn. They even cleaned off the copper, pvc water supply and heat ducting pipes! Looks like a new home under there! They were thorough in the clean up as well as all follow up and we feel lucky to be taken care of in every aspect! Highly recommended!! Attached a few pics, obviously you can see a huge improvement!!
John is excellent at responding and got the team down to our property the same night for an emergency in the crawl space
Having personally worked with Ida on a few occasions, I can speak to her speed and efficiency. There hasn’t been an issue or challenge she wasn’t willing to jump right into and see it through to a strong finish. If it’s time sensitive, difficult, and something you can’t (or don’t!) want to deal with call Ida.
Anthony is great always on time and professional does his job perfect
John was fantastic! He was very knowledgeable and professional when our garage flooded, he walked us through step by step and made the process easy to understand.
Great experience..Wonderful service. Would recommend to friends. Amanda R.
Nice and helpful, great experience
Amanda R
Amanda R
Amanda R. at 911 restoration was a wonderful help to me ! Great customer service and a kind lady! 😁
Incredible team to work with - both the quality of their work, every team member, and the literally perfect project communication. Huge thanks to John, Aldo and the whole 911 team!
These guys are great. Professional, gave step by step instruction on what would happen, always answered the phone. All the technicians were extremely polite and professional. Amanda B. is always a pleasure to work with. Would recommend!!
Always looking forward to working with Amanda B. Always direct and upfront. Pleasure working together. Very friendly and polite.
Communication was excellent. Any questions were answered.
Crew was polite and professional
Crew was polite and professional
I would highly recommend 911 Restoration to everyone that needs their services!! Highly professional and wonderful to deal with.
The 911 Restoration crew were extremely professional, prompt and provided excellent service. Ronnie was able to diagnose the problem and was able to get his team on it immediately. We had a rat infestation in our crawl space. They removed all the debris, cleaned and disinfected the area. The space looks brand new. They also recommended a top-notch exterminator to replace our current provider. Alivert and his team did an amazing job. So professional and so much expertise. I hope I don't need to call them back, but they will be my first call I have another disaster. Ronnie and team came highly recommended by a dear friend who had an extensive crawl space mold issue that this team corrected.
I can't say enough about 911 Restoration. We had a mold problem in our garage. They came right out to give an estimate, to explain what had to be done, and what may happen if the job was bigger than expected. The next day they were at our house doing the work we hired them for.
They worked all day long to fix the problem. When they were done, they cleaned up everything.
We had a great deal of contact with 911 to make sure we understood the costs and work that needed to be done. If you have any kind of job that they can fix, I would highly recommend that you call them.
They worked all day long to fix the problem. When they were done, they cleaned up everything.
We had a great deal of contact with 911 to make sure we understood the costs and work that needed to be done. If you have any kind of job that they can fix, I would highly recommend that you call them.
911 Restoration was exactly what I needed after the stress and worry of a flood in our home. Ronnie was out the next day and walked me through the process with great detail and care. That same week, a crew was scheduled and cleaning up the water damage. All the while giving me updates so there weren’t any surprises. Can’t say enough about the awesome experience we’ve had with everyone at 911 restoration.
Update: We used 911 Restoration for the pack out and pack in of our home during repairs. Kenny, Michelle, John and Anthony were amazing. Wonderful attention to detail and top-notch professionalism as they managed our personal items. Thank you to this team!
Update: We used 911 Restoration for the pack out and pack in of our home during repairs. Kenny, Michelle, John and Anthony were amazing. Wonderful attention to detail and top-notch professionalism as they managed our personal items. Thank you to this team!
